FAQ

BROWSE HERE FOR YOUR COURSE RELATED QUESTIONS

Payment

If I cannot turn up for the lesson last minute or for whatever reason after I made payment, will there be a refund?


No, there will be no refund as course fees are used to cover the cost of the venue and setup. However, you can request for a makeup lesson to be arranged at a later time. Do note that this will be subjected to the availability of the trainer and the venue.




What are the acceptable payment modes for the course?


You can pay via credit card or paypal.




Can I use SkillsFuture credits to pay for the fees?


Unfortunately, you cannot use your SkillsFuture credit to offset the course fees.




I encountered some errors when I was making the payment online.


If you did not receive the invoice or experience any issues when making payment, kindly email us at admin@fomobtc.com with your name, contact number for us to assist you.





Course Related

Will lesson notes be provided?


Yes, lesson notes will be provided. But if you prefer to take your own notes, please bring along your own notebook and writing pens.




Do I need to bring my laptop or tablet?


Yes, you will be required to bring your own laptop or tablet for the course. Please ensure that your laptop or tablet has wireless connectivity capability as you will be required to connect to the wifi provided during the course.




Will meals be provided?


No, but there will be light refreshments provided.




I would like to bring my laptop for the course, will there be power points available?


Yes, there will be power points available at the course venue.




Do I need to set aside a certain amount before I can attend the hands-on trading session of the masterclass?


No, you do not need to trade with physcial cash during the hands-on trading session of the masterclass. However you are encouraged to start with a nominal amount that you are comfortable with so that you can be familarised with the trading platform. Do note that the hands-on trading session is not compulsory.




Why do I need to take the pre-course survey before I can attend the course?


This is to help us assess your risk appetite and to better understand our learners before the course. The pre-course survey is not compulsory if learners prefer not to take them.





Cancellation Policy

Will I be refunded if the course is cancelled?


In the event that the course is cancelled due to any unforseen circumstances and we are unable to provide any replacement lesson, we will refund you 100% of the course fees.




Can I cancel my registration after I have made payment?


You may cancel the registration 14 working days before the course start date and we will refund you 90% of the course fee paid. We will be unable to refund you 100% as 10% of the course fee are part of the administrative fees. If the course is cancelled within 14 days before the course start date, there will be no refund.





OUR OPERATING HOURS & CONTACT

Hotline: +65 8777-5244

Operating Hours: Monday - Friday

9:00 am - 6:00 pm

Please note that we are closed on weekends and public holidays. 

STAY UPDATED

  • Black Facebook Icon
  • Black Instagram Icon

FOLLOW US

    © 2019 by FOMOBTC. All Rights Reserved.

      DMCA.com Protection Status